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Saturday, 1 June 2013

Favour Exchange Members' Survey Results



Here are your responses to our 2013 survey.

NB Names and personal responses that might identify people have been omitted.

Why did you join CFE? (Tick as many options as apply)
% of
 Respondents 
Number of
 Respondents 
Community building
23.76%
43
Make friends
13.81%
25
Help others
23.20%
42
Avail of skills on offer
20.99%
38
Sustainability
14.92%
27

Other (Specify)
3.31%
6

Number of respondents
54
Number of respondents who skipped this question
0

What has been your experience of exchanging favours?
% of
 Respondents 
Number of
 Respondents 
My experience of exchanging has been good
51.47%
35
My experience of exchanging has been OK
13.24%
9
My experience of exchanging has been disappointing
2.94%
2
I haven't really exchanged much and would like to do more
23.53%
16
I haven't really exchanged much but am happy that way
1.47%
1

Other (Specify)
7.35%
5

Number of respondents
54
Number of respondents who skipped this question
0

Using the favour exchange website: have you been able to find what you were looking for? (Tick as many options as apply.)
% of
 Respondents 
Number of
 Respondents 
I have used the website successfully to search for skills
42.86%
42
I'm not sure how to search using the website
3.06%
3
I have used The Forum
9.18%
9
I'm not sure how The Forum works
9.18%
9
I have used the Asks Notice Board
16.33%
16
I'm not sure how the Asks Notice Board works
7.14%
7

Other (Specify)
12.24%
12

Number of respondents
53
Number of respondents who skipped this question
1

What is your preferred way to ask members for favours? (Tick any options that apply.)
% of
 Respondents 
Number of
 Respondents 
I like to email
44.23%
46
I like to text
11.54%
12
I like to phone
20.19%
21
I prefer to ask for favours when I meet people
10.58%
11
I prefer to ask people I already know
8.65%
9

Other (Specify)
4.81%
5

Number of respondents
54
Number of respondents who skipped this question
0

What is your experience of asking for favours? (Tick those that apply.)
% of
 Respondents 
Number of
 Respondents 
I always get a reply to a request for a favour
20.59%
21
I usually get a reply to a request for a favour
17.65%
18
I often don't get a reply to my request
1.96%
2
I agree that members should respond promptly to requests for favours (verbal, text, email) - if only to say that they can't help
31.37%
32
I agree that members should suspend their registration if they are unable to participate in the favour exchange for a long period of time
15.69%
16

Other (Specify)
12.75%
13

Number of respondents
53
Number of respondents who skipped this question
1

How do you like to be kept informed of Favour Exchange activities? (Tick as many as apply.)
% of
 Respondents 
Number of
 Respondents 
The Favour Exchange facebook page
12.88%
17
The Favour Exchange twitter account (@FavourExchange1)
5.30%
7
I like to go to organised events
15.91%
21
I like receiving the email newsletter
35.61%
47
I like receiving the CFE text alerts
12.88%
17
I like catching up with news/activities on the website
16.67%
22

Other (Specify)
0.76%
1

Number of respondents
53
Number of respondents who skipped this question
1

If we organised them, would you be interested in attending or participating in one or more of these CFE community building activities? (Tick as many as apply.)
% of
 Respondents 
Number of
 Respondents 
Speed Exchange Evenings: to meet and arrange favour exchanges with other members
19.40%
26
CFE Explained: a seminar on how to use the website and how to get the most out of CFE
8.21%
11
Favour Fortnight: members exchange with others they haven't exchanged with yet
11.19%
15
CFE AGM and Party: a members' review meeting followed by fun, music and dancing
18.66%
25
Group Favour Teams: sub-groups of CFE members on standby to help with decorating, gardening, moving house etc
17.16%
23
Regular drop-in coffee meet-up
21.64%
29

Other (Specify)
3.73%
5

Number of respondents
49
Number of respondents who skipped this question
5

CFE is an inclusive, volunteer-run community.  All members of the Favour Exchange are welcome to participate in running it if they want to.  Would you have time to help with any of the following? (Tick as many as apply):
% of
 Respondents 
Number of
 Respondents 
The CFE Facebook Page
3.06%
3
The CFE Website Notice Board
2.04%
2
The CFE Asks Page
0.00%
0
The CFE Monthly Favour Fayre
12.24%
12
The CFE Upcycling Group
11.22%
11
The CFE Logging Group
7.14%
7
The CFE Book Club
5.10%
5
The CFE Film Club
6.12%
6
CFE Help Squads (gardening, decorating, general)
15.31%
15
General CFE Administration (logging favours, member registration)
8.16%
8
Supporting new members
8.16%
8
Ongoing monitoring and support for member particiption
3.06%
3
Technical support (website, favour banking etc)
4.08%
4

Other (Specify)
14.29%
14

Number of respondents
42
Number of respondents who skipped this question
12
Comments and feedback on how CFE is doing. 




think your doing great guys

I've already suggested that more detail/information/'how to' page would be very beneficial.  If people knew more about Clon Favour, it might encourage them to take a greater interest in it. 2. Would it be possible to have a designated 'go to' person for queries/information? That particular person could be 'on duty' for a week, for example, & then another person on the rota could take over. It might possibly encourage more participation.



I haven't been part of CFE long enough to suggest improvements.






Lots more members with more varied skills & professions



Perhaps more Facebook activity perhaps? Advertise a particular ask over Facebook - might direct more people to the asks page?



prompter responses more commitment from members



An easy way of searching the skills that are on offer.



maybe a better search system of the website.






I like the way it is working for me and have only not attended because of scheduling conflicts. I particularly like the book and film club idea, hope to see them continue. Perhaps earlier notice of events would help some of us manage to attend. Keep up the good work.



I'm not really sure as I'm quite new to it - I think it feels a bit daunting at first! :)



I would really like to see a social space created for everyones needs, cooking, singing, debates, games and including everyone from the community. A building in town that we can use everyday and have members run it, with the intention of having others in the community do so also without having to join the exchange. Definitely need more fun, social occasions to meet other members and then to be able to exchange favours face to face, I do understand the 'nerves' felt by people trying to make contact. It does not always have to be a massive group thing, but also other smaller activities set up by members.



Perhaps a better search function on the website...also is it possible to edit our own member pages? I'd like to add more skills to mine.



more varied social events.the first speed/meeting night was great fun and a real icebreaker for those of us who might be hesitant about asking for favors. an unusual asks section? i.e does any body have a large ammount of xxx? they want to see up cycled...etc on another note... a BIG THANKS for all the hard work that the Favors Team have put into creating such a worthwhile project! xx Deb



regular meet ups I wasnt aware there was a facebook page, this is a great marketing tool! and if all members are encouraged to like it and share any news/updates it would help build membership etc



Would like more people ask me for favours







Me getting more connected. Only I can do that.



I need to be involved for longer to be able to say - but coffee/meet up sounds like a good idea



Any ideas how the lift exchange could be used more? as I rarely get requests ?? I think you are doing a fab job sorry not to be more involved



get members together who don't know each other buddy up established members with new members to exchange



I think it is great. I suppose it is always good to meet as many people in the Favour Exchange as possible as it means we are more aware of what people can and will do. I always love the Favour Fayre. Apart from that can't think of anything right now. Well done to those who have organised it so far and I really am glad I have joined. Thanks.



1/ Prompt responses to requests, even if only to say no - as suggested.



summer barbie xmas party



Streamline communication tools across all platforms CRM (Member relationship management) maybe a tool can help to cope with data and streamline the preferred method of contact and information streams to members.



I think a regular drop in session would be great. A big obstacle to me is that I don't know many people in the exchange and cold calling isn't a very traditional Irish way of asking for a favour!



1. More members with a broader range of practical skills and trades. 2. More coordinators/members taking a proactive role in helping CFE to work well.



The speed exchange was brilliant in meeting new people in a organised environment...sort of a captive audience where you have to communicate as opposed to the fair. And you also had to ask and offer which is not always an easy thing to do.



More members






I would like to attend more events when I have more time, outside of work.



 The increase in availability of physical products, crafts, etc. 2) Make the website more user-friendly. I would like to be able to log straight into my account and have the most used options easily available, e.g check credits, post asks, respond to asks - all as options in one toolbar.



Clear rules; if someone has put a certain skill up and is unable to offer it for whatever reason, they should take it down. If someone is away for a month, for example, it would be great if they could "freeze" their account and reactivate it easily, so that people don't then contact them during that time.



I think doing very well.



I have really enjoyed being part of CFE so far! . I have not been to a favour fayre, .I feel like I have nothing to bring! But I think something like a drop-in coffee meeting as suggested above would be great, easier opportunity to meet people and allow ideas to flow


Email alerts for fayres... don,t think I get one Clickable skills list on offers page?



Thanks to everyone for a bringing a super idea to fruition. I am 100% happy with my experiences of the CFE as it is. I really enjoy the Favour Fayre as it is an easy way of earning favours and getting surplus stuff reused. Keep up the great work, you are appreciated!



I need to use it properly before I figure out if there's anything!











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